Best
Practices
 for
Online Technologies
for Online
Technoloogies
Basic
- Help Center: What types of
information are available to a user to learn more about
suicide?
- Policies: What formal written
rules dictate how both you and your users respond to
suicidal content?
- Referral: To whom can you refer a
suicidal user for help and/or resources?
Mid-Level
- Guidelines: What basic
organizational standards dictate how we will respond to
suicidal users and reports?
- User Reporting: How can users
inform us about potential suicide attempters?
- Partnerships: With whom can we
establish relationships to consult on suicide
prevention?
- Informal (non-contracted)
partnerships
- Formal (contracted) partnership
with national crisis services
- Formal (contracted)
partnerships with content-related experts
- Contextual Messaging: How can we
set up automatic pre-programmed system responses to
reports of suicidal content?
- Establish tags (i.e.,
searchable, indexable or clickable words within a
website)
- Enhance searchability (i.e.,
The ability to search for content using keywords or
find pieces of content via a directory
- Education: How can we make our
staff more knowledgeable about suicide?
- Provide basic information on
mental health and suicide
- Provide links to local
services
- Provide links to national
services
- Provide training by mental
health experts to staff on recognizing and responding
to mental health issues
- Distribute and develop material
to staff on recognizing and responding to mental
health issues
Advanced
- Timely Response: How quickly will
we respond to user reports?
- Response within 24
hours
- Response within 12 hours (i.e.,
same day)
- Immediate/real-time
response
- Outreach: How can our organization
educate others and serve as a model for best practices in
social media suicide prevention?
- Deliver corporate suicide
prevention messaging to entire company
- Deliver corporate suicide
prevention messaging to other companies
- Create a new platform for
suicide prevention messaging
- Cultural Competency: How can we
ensure that our information about suicide and/or means of
reporting are sensitive to individuals of different
racial and socio-economic backgrounds?
- Use language approved by mental
health professionals when communicating with affected
individuals
- Design efficient user interface
that recognizes the challenges of individuals either
impacted by mental health issues or suicidal thoughts
in a culturally sensitive manner.
Source: topreventtheattempt.com/
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